Open to software engineering opportunities

Chih-Chi Chen

AI Application Engineer focused on enterprise AI agents and backend-integrated workflow automation.

I build CRM automation systems that connect LLM workflows, backend services, enterprise APIs, and operational data into maintainable execution pipelines.

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Current focus

Enterprise AI agents

Core stack

Python, C#, REST APIs

Domain

CRM workflow automation

Overview

What I Do Best

AI Agent Systems

Designing agentic workflows, reusable AI skills, and multi-step automation for enterprise CRM operations.

Backend Integration

Connecting LLM-driven workflows with REST APIs, business logic, SQL-backed services, and operational validation.

Workflow Automation

Turning dispatch, scheduling, notification, and route-planning processes into clearer execution pipelines.

Experience

Recent Work

Datasys

New Taipei City, Taiwan

AI Application Engineer

Jan 2026 - Present

Building enterprise AI agent workflows for CRM repair operations, dispatching, scheduling, and route planning.

  • Built reusable AI agent skills that connect LLM workflow nodes with enterprise CRM APIs and JavaScript function logic.
  • Evolved prompt-based API execution into structured workflow pipelines with conditional routing and state-driven orchestration.
  • Integrated Google Maps APIs to support travel-time estimation, field-service scheduling, and route-planning automation.
  • Designed OpenAPI-documented services so backend capabilities can be invoked reliably by AI workflows and internal tools.
AI AgentsMulti-Agent OrchestrationWorkflow AutomationRESTful APIsOpenAPI / SwaggerGoogle Maps APIs

Software Engineer

Sep 2025 - Dec 2025

Developed CRM customization features and backend modules for enterprise business workflows.

  • Implemented CRM modules, UI behavior, and backend logic using C#, .NET Framework, ASP.NET Web Forms, and SQL Server.
  • Translated business requirements into maintainable features with testing and debugging before UAT.
  • Improved implementation documentation and mentored a new team member, reducing ramp-up time by about 40%.
C#.NET FrameworkASP.NET Web FormsSQL Server

GoMore

Taipei, Taiwan

Quality Assurance Intern

Feb 2025 - Aug 2025

Tested mobile apps, web dashboards, APIs, wearable devices, and machine-learning model outputs across real usage scenarios.

  • Designed functional and exploratory test cases for mobile apps and web management dashboards, then verified fixes across releases.
  • Performed API integration testing with Postman to catch backend-frontend consistency issues earlier.
  • Collected real-world sensor and firmware data for wearable devices, supporting engineering validation and stability improvements.
  • Created Python automation scripts to validate machine-learning model accuracy and reduce manual verification effort.
Test DesignPostmanJira / AgilePython AutomationML Validation

Skills

Technical Toolkit

AI & Workflow

AI AgentsAgentic AI DevelopmentMulti-Agent OrchestrationLLM WorkflowsTool-Invocable ServicesWorkflow Automation

Backend

PythonC# / .NET FrameworkSQL ServerRESTful APIsOpenAPI / SwaggerASP.NET Web Forms

Engineering

System IntegrationGoogle Maps APIsGitJira / AgileTesting & DebuggingDocumentation